How Fast Will My Order Be Processed?
Where Is My Order?
Once your order has shipped you will receive an email with your package tracking information.
If you do not see this confirmation email in your inbox, please check your spam folder. Confirmation emails will be sent to the email address provided on the order.
You may also see your order details when you are signed into your account.
Can I Make Changes To or Cancel My Order?
Orders cannot be modified after they have been submitted.
If you wish to cancel your order please send an email as soon as possible to email@example.com. We will make every effort to accommodate your request, however, there may be some instances where we are unable to cancel your order before it ships.
If your order has already shipped out, our normal return policy will be in effect.
What If I Receive The Wrong Item or My Item is Damaged?
In the unlikely event that your order is processed incorrectly or your item(s) arrived damaged, please email us as soon as possible at firstname.lastname@example.org to let us know.
We ask that you attach photos of your incorrect/damaged items for our reference.
KYPRIS does not take responsibility for damaged or incorrectly processed items purchased through third party retailers.
What If I Don’t Receive My Order?
What If I Don’t Want My Order And Have Refused The Package?
How Can I Pay for My Order?
Credit Cards: Visa, MasterCard, Discover, American Express
KYPRIS store credit
Gift cards purchased from KYPRIS
Is My Order Eligible for Price Adjustments or Price Matching?
Do I Have to Pay Sales Tax?
Sales tax will be added to orders shipping to Arizona, California, Florida, New York, and Texas. Please note that tax calculations are based on the state and county shipping address on your order.
For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the internet. Details may be found at the website of your respective tax authorities.
What Carrier Do You Use to Ship My Order?
All domestic orders are shipped either UPS, FedEx, or USPS. If free domestic shipping is offered, the order method will be determined at KYPRIS’ discretion. For orders where paid shipping is an option the customer may have the option to pick the carrier and shipping method.
Can I Return or Exchange My Products?
Does KYPRIS Ship Internationally & Do I Have to Pay Fees, Taxes, or Duties?
Yes! For more information on the countries we ship to and the associated costs, please change your browsing country to the country you are shipping to.
To do this, click the flag in the lower right hand corner of your browser and select your country.
International orders may be subject to additional taxes, duties, or fees. To avoid these fees, consider ordering from one of our International Retail Partners which can be found on our KYPRIS Partners page.
Can I Return or Exchange an Order Shipped Outside The U.S.?
How Do I Track My International Package?
Where Can I Buy KYPRIS Outside of The U.S.?
Am I Eligible For KYPRIS Loyalty Circle?
Do You Sell Gift Cards?
Can I Return A Gift Card?
How Do I Check My Balance?
How Can I Try A Sample?
We want you to absolutely LOVE your KYPRIS products, so if you are unsure about which items are meant for you, we encourage you to explore the offerings in our Discovery Sets.
Deluxe samples are also available as gifts with purchase through the KYPRIS Loyalty Circle.
What Is The Shelf Life For KYPRIS Offerings?
Why Do You Use Glass Packaging?
Are KYPRIS Offerings Safe for Pregnancy?
What Is A Micro-Emulsion?
How Do I Register For an Account?
What Can I Do With my KYPRIS Account?
Review your order history and check your order status.
Save your shipping information for faster checkout.
Sign up for KYPRIS Loyalty Circle.
How Can I Retrieve My Account Password?
KYPRIS LOYALTY CIRCLE
What Is KYPRIS Loyalty Circle?
Who Is Eligible To Join?
How Do I Join KYPRIS Loyalty Circle?
How Do I Earn Points?
How Do I View My Point Balance?
How Do I Redeem Points For Gifts With Purchase?
What Do The 'Approved', 'Pending' and 'Cancelled' Statuses Mean?
Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals.
Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled).
Why Are My Points Still Pending?
Will My Points Expire?
Can I Return A Reward Or Exchange It For Money?
How Do I Update, Modify, or Withdraw My Account Information?
CONNECT WITH KYPRIS
How Can I Report An Issue With My Order?
I Have Questions About KYPRIS Offerings And My Routine
We invite you to connect directly with a KYPRIS Aesthetician for a complimentary personalized consultation. To begin your Aesthetic Consultation, please complete this form.