Complimentary shipping on all U.S. orders!
Complimentary shipping on all U.S. orders
$20 shipping on international orders up to $249
Complimentary shipping on international orders of $250+
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Last Updated: July 1, 2020


How Fast Will My Order Be Processed?

Orders are typically shipped within 1-2 business days. Once your order has shipped you will receive an email with your package tracking information. Please note, we do not process or ship orders on weekends or holidays, and we cannot ship to P.O. boxes or APO addresses.

Where Is My Order?

Once your order has shipped you will receive an email with your package tracking information.

If you do not see this confirmation email in your inbox, please check your spam folder. Confirmation emails will be sent to the email address provided on the order.

You may also see your order details when you are signed into your account.

Can I Make Changes To or Cancel My Order?

Orders cannot be modified after they have been submitted.

If you wish to cancel your order please send an email as soon as possible to We will make every effort to accommodate your request, however, there may be some instances where we are unable to cancel your order before it ships.

If your order has already shipped out, our normal return policy will be in effect.

What If I Receive The Wrong Item or My Item is Damaged?

In the unlikely event that your order is processed incorrectly or your item(s) arrived damaged, please email us as soon as possible at to let us know.

We ask that you attach photos of your incorrect/damaged items for our reference.

KYPRIS does not take responsibility for damaged or incorrectly processed items purchased through third party retailers.

What If I Don’t Receive My Order?

If your tracking information shows that your package was delivered, but you have not received it, please send an email to We do not accept responsibility for lost/missing packages that show successful delivery to the order address.

What If I Don’t Want My Order And Have Refused The Package?

A Non-Delivery Fee of $15 plus cost of shipping will be charged for refused shipments. The fee will be charged to the payment form selected during checkout and will be subtracted from any refund or store credit given.

How Can I Pay for My Order?

We accept the following payment methods:
Credit Cards: Visa, MasterCard, Discover, American Express
KYPRIS store credit
Gift cards purchased from KYPRIS

Is My Order Eligible for Price Adjustments or Price Matching?

We do not offer price adjustments or price matching. However, KYPRIS does not discount on our shop nor permit discounting through our partners so pricing should be consistent.

Do I Have to Pay Sales Tax?

Sales tax will be added to orders shipping to Arizona, California, Florida, New York, and Texas. Please note that tax calculations are based on the state and county shipping address on your order.

For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the internet. Details may be found at the website of your respective tax authorities.

What Carrier Do You Use to Ship My Order?

All domestic orders are shipped either UPS, FedEx, or USPS. If free domestic shipping is offered, the order method will be determined at KYPRIS’ discretion. For orders where paid shipping is an option the customer may have the option to pick the carrier and shipping method.

Can I Return or Exchange My Products?

We do not accept returns. However, if something is damaged in shipment or if there is a problem with the product, please send a photo to, and we will send a call tag for the damaged pieces as well as a replacement.


Does KYPRIS Ship Internationally & Do I Have to Pay Fees, Taxes, or Duties?

Yes! For more information on the countries we ship to and the associated costs, please change your browsing country to the country you are shipping to.

To do this, click the flag in the lower right hand corner of your browser and select your country.

International orders may be subject to additional taxes, duties, or fees. To avoid these fees, consider ordering from one of our International Retail Partners which can be found on our KYPRIS Partners page.

Can I Return or Exchange an Order Shipped Outside The U.S.?

We will not accept and cannot process international returns or exchanges, so please order carefully.

How Do I Track My International Package?

Once your order has shipped you will receive an email containing package tracking information. If you do not see this confirmation email in your inbox, please try checking your spam folder. All confirmation emails will be sent to the email address provided on the order.

Where Can I Buy KYPRIS Outside of The U.S.?

To find a list of our international retail partners, please visit the KYPRIS Partners page on our website.

Am I Eligible For KYPRIS Loyalty Circle?

At this time, KYPRIS Loyalty Circle is open only to legal residents of the United States. See more on KYPRIS Loyalty Circle here.


Do You Sell Gift Cards?

Yes, KYPRIS gift cards are available in the following denominations:

Can I Return A Gift Card?

No, KYPRIS gift cards may not be returned or redeemed for cash.

How Do I Check My Balance?

To check the balance of your gift card, please email us at with your gift card number.


How Can I Try A Sample?

We want you to absolutely LOVE your KYPRIS products, so if you are unsure about which items are meant for you, we encourage you to explore the offerings in our Discovery Sets.

Deluxe samples are also available as gifts with purchase through the KYPRIS Loyalty Circle.

What Is The Shelf Life For KYPRIS Offerings?

Each KYPRIS offering remains stable for at least 12 months unopened, and 3-6 months opened depending on the offering.

Why Do You Use Glass Packaging?

We are committed to the well being of our patrons and community and therefore KYPRIS is committed to minimizing the use of plastics in our packaging as well as formula contact with plastic.

Are KYPRIS Offerings Safe for Pregnancy?

Because each pregnancy and body is unique, we recommend that you consult your health care practitioner with any ingredient questions. A full list of ingredients is available on each product page of our website.

What Is A Micro-Emulsion?

Learn all about this beloved trick of chemistry in our Better Beauty by Alchemy blog post.


How Do I Register For an Account?

Click “Account” in the top menu bar on our website. Select “Create an Account”, enter your information and select “Create”.

What Can I Do With my KYPRIS Account?

Review your order history and check your order status.

Save your shipping information for faster checkout.

Sign up for KYPRIS Loyalty Circle.

How Can I Retrieve My Account Password?

Click “Account” in the top menu bar on our website. Under “Sign In”, select “Forgot Your Password?” and enter your KYPRIS account email address. Instructions to reset your password will be emailed to you.


What Is KYPRIS Loyalty Circle?

KYPRIS Loyalty Circle is our way of showing our gratitude to you! You’ll earn points for activities on our website and social channels, like purchases, and reviews. These points can be redeemed for gifts with purchase and other rewards.

Who Is Eligible To Join?

Anyone who is a resident of the United States.

How Do I Join KYPRIS Loyalty Circle?

Click here to sign up.

How Do I Earn Points?

You can earn points for all sorts of activities, including following us on social media, reviewing products, and making purchases. To see all the ways you can earn points click the Earn Points tab in the Loyalty Circle menu.

How Do I View My Point Balance?

Your point balance is on every page in the top bar.

How Do I Redeem Points For Gifts With Purchase?

Select the tab called Redeem Points. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward.

What Do The 'Approved', 'Pending' and 'Cancelled' Statuses Mean?

Approved: These points can be redeemed for rewards immediately.
Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals.
Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled).

Why Are My Points Still Pending?

Points earned for purchases made will be ‘pending’ for 21 days after your purchase. After this time they will become ‘approved’ points and can be redeemed for gifts with purchase.

Will My Points Expire?

Yes, Loyalty Circle points will expire 12 months from the date they are earned.

Can I Return A Reward Or Exchange It For Money?

No, redeemed rewards may not be returned or exchanged.

How Do I Update, Modify, or Withdraw My Account Information?

If you no longer wish to earn points, please contact us at and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.


How Can I Report An Issue With My Order?

To report an issue with your order, please email us as soon as possible at

I Have Questions About KYPRIS Offerings And My Routine

We invite you to connect directly with a KYPRIS Aesthetician for a complimentary personalized consultation. To begin your Aesthetic Consultation, please complete this form.

Can I Connect With KYPRIS On Social Media?

Can I Speak To a Live Person?

If a KYPRIS Aesthetician is available to chat with you, a chat bubble will show in the bottom right-hand corner of the website.

What If I Have a Wholesale, Back Bar, Press, or Affiliate Inquiry?

For Wholesale, Back Bar, Press, and Affiliate inquiries, please visit the contact page on our website. Select the inquiry type at the top of the page and submit your completed form to get in touch with a member of our team.

Where Can I Find KYPRIS?

For a complete list of KYPRIS stockists, please visit our KYPRIS Partners page found under the About tab.

Your Beauty is Unique.
Your Skin Care Should Be Too.

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