MISSION: The mission of our Operations Manager is to support the company with all operational and marketing tasks.
Key focus is ensuring the safe, timely, organized, and documented movement of products from our labs to our warehouse to our respective customers, both B2B and DTC, domestic and international. Helping to manage the company website, marketing calendar, social channels, and customer care are also core responsibilities of this position.
Please note this role handles sensitive documents, information, regulatory compliance, and some HR via ADP. This person must be fantastic with Google Sheets and Excel, Quickbooks Online, SOS Inventory or similar inventory system, EDI connections, customer service, CRM tools (Hubspot), Shopify, and have strong written and verbal communication skills.
KEY OUTCOMES & DUTIES
- Ensure shipments arrive on time and in excellent condition, notify appropriate parties in the event of a delay. Prepares, routes, manages, and reports the company’s purchase orders and sales.
- Accurately updates Shopify and warehouse inventory systems with new SKUs and promotions
- Own and execute the Marketing Plan with inventory and content planning
- Ensure customer orders are correctly inputted and processed customer orders in Shopify and Quickbooks
- Review shipment materials before distribution, collaborate with transportation systems to ensure prompt shipment pick-ups, and monitor shipment costs and productivity processes.
- Ensure health of EDI connections between brand and key retail partners.
- Prepare shipping documents for domestic and international orders.
- Accurately maintains daily shipping log and reporting for marketing adjustments, daily sales, shipments, and key marketing lists
- Support labs and CEO with inventory ordering and management
- Timely and accurate communication with warehouse for incoming deliveries and outbound distributor shipments
- Proactively orders and coordinates product ticketing for retailers
- Proactively orders packing supplies as needed
- Meticulously maintains and reports inventory and stock by location (office, warehouse 1, etc)
- Timely communication with warehouse and Director of Finance and Operations to schedule and perform a physical inventory count
- Accurately categorizes and tags clients in Quickbooks, Shopify, and CRM
- Accurately processes orders from sales team by creating invoices in Quickbooks, processing credit cards, credit memos, and sales reports.
- Accurately maintains B2B account details for best customer service and company relations.
- Action CRM processes and strategy.
- Beautifully pack and ship high-touch marketing and PR packages from office.
- Uses beautiful penmanship to write note cards on behalf of entire team.
- Oxford comma users unite!
- Daily administrative duties- picking up office parcels and mail, delivering accordingly, scan documents to respective departments and file accordingly.
- Meticulously maintain and organize marketing / prop library
- Arrange courier for hand delivery and shipping requests
- Attend educational seminars and implement new skills as needed.
- Attend and strategically contribute to key meetings and planning sessions
REQUIRED SKILLS
- Quickbooks, Google Suite: Drive, Sheets, etc, Shopify, EDI, DCSO, Warehouse Inventory Systems
- ADP HR Module + Payroll (for 3 employees)
- Offer effective communication and customer service, including writing, speaking, and interpersonal communication.
- Quick critical thinking and problem-solving abilities. Excellent customer service and client relations skills. Keep organization and time management skills.
- Able to maintain multiple email inboxes
- Able to update and organize within CRM
- Excited to work with our team to figure out what needs to be figured out.
- Proactively seeks to improve processes, reporting, and workflows
- Positive, helpful, flexible attitude is super important.
- Must be a Sparkly Right Brain - Left Brain Unicorn who loves excel, numbers, oxford commas, color coding, and reporting as much as a well-written email or note created with beautiful penmanship.
Compensation
Hourly Salary - This role is full time at our office in Old Town Scottsdale, near Fashion Square.
Healthcare, vision, dental, 401k, PTO, HSA, and Life Insurance.
To apply, please email your cover letter and resume to info@kyprisbeauty.com
